FAQ – for Referrers (Existing TELUS customers)How do I make a referral?
To make a referral, sign in to your TELUS My Account.
There is no limit to the number of referrals you can send to your friends. However, you are limited to the following referral reward value maximums per calendar year:
1. Home Solutions - $200
2. Mobility - $300
You can refer friends or family who are currently not TELUS customers. TELUS team members, contractors and sales representatives acting on TELUS' behalf are excluded from this Program.
Yes. The person you refer can either buy a phone from TELUS or bring their own device, either way; you will both get a $50 bill credit for a successful referral.
In order to qualify for a referral credit, your friend must be a new TELUS customer who activated after they were sent the referral.
We will call the person you referred within 2 days after your referral is submitted. If we are unable to reach them we will try back at another time. If the contact number you provided is registered on the Do Not Call List we will not be able to contact your friend.
1. Rewards for Home Services will be a $50 Amazon.ca Gift Card per service activated. You will receive your gift card within 8 weeks from the date your friend had their services installed. Amazon.ca Gift Card terms and conditions are available here.
2. Reward for Mobility service will be a $50 bill credit applied to your TELUS account. Bill credits are applied within 3-4 weeks of process completion. Bill credits may vary by province. Credit provided is discretionary and includes applicable taxes (based on the taxes levied in the province of supply) therefore the value displayed on your bill is the value before tax. For example, a $10 discretionary credit towards Internet service offered in BC includes $0.62 PST and $0.45 GST, meaning the credit value displayed will be $8.93. The $0.62 PST and $0.45 are captured as reductions in the amount of tax charged on your balance owing. For more information and examples that apply to other home services, please visit telus.com/billcredits.
Because we cannot discuss details associated with a client's account with anyone except the client we will not be able to confirm for you if your friend subscribes to TELUS services. Please call your friend to see if they have subscribed to TELUS home services as the result of your referral. If your friend has subscribed to a TELUS service as the result of your referral and it has been more than 8 weeks since their installation and you have not received your gift card please email firstname.lastname@example.org with your full name, TELUS Home Phone number or account number and the full name and phone number of the friend you referred. We will look into the status of the referral and let you know if you should be expecting a gift card. Due to client privacy the information that TELUS can provide is very limited.
Yes, as long as you are a TELUS customer (TELUS Mobility, Home Phone, Internet, TV or Smarthome Security) you are able to refer customers to TELUS and receive a reward.
Yes, as long as they do not currently have the service you are referring them to and have not had that service in the past 90 days.
The first referral received will be credited with the customer's referral. Referrals are considered expired 30 days after the submission.
No. TELUS takes our customers' privacy rights very seriously. We cannot confirm which services a customer subscribes to.
1. Home Services
Only home service subscriptions purchased when the TELUS representative calls your friend as a result of your referral will be compensated with a referral gift. If your friend purchases TELUS home services through any other sales channel, the referral will not be compensated.
Only mobility services purchased when or after the TELUS representative calls your friend will be compensated with a referral gift. Your friend may go to the store to activate their service after that communication, but the referral will not be recognized unless they follow the instructions given to them by the TELUS representative to finalize the referral.
You can refer a friend to services they have not subscribed to in the past 90 days.
No you cannot refer yourself or anyone else in your household.
The referral is active for 30 days. If your friend has not signed up for service within 30 days of the referral being submitted it is considered closed.
FAQ – for Referees (Non-TELUS customers)How to I claim my referral?
Follow the instructions from the TELUS representative that contacted you and the emails you receive from the TELUS referral program.
Once you receive your referral, you will have 30 days to claim your offer.
No. You can only claim one referral offer.
FAQ – for both Referrers and RefereesHow can I see if I have received my referral bill credit?
We will send you an email after your referral has been approved and you have earned a reward as a result of the referral. Your referral credits will show up on your bill within 3 to 4 weeks of receiving this email.
No. You must be a TELUS postpaid customer to participate and your friend must activate a TELUS postpaid account.
No. You and your friend must be on a consumer account to participate.
Please visit the TELUS Sales or Support (S.O.S.) site by clicking here.